We’ve provided answers to our customers’ most popular questions. However, if your question is not covered here please contact our Service Centre where a Customer Service Agent will be more than happy to help you with your queries.
Can you match my existing style of window?
Yes, we tailor our products to meet with your styling as much as possible and offer an extremely wide range of windows to complement every home such as our best-selling Premiere uPVC windows and doors, which are available in Honey Oak, Rosewood and White. We can also offer a wide and varied choice in glass designs and finishes. Our Designer Consultants can tailor to your requirements and help you make the right choice.
How much will my windows and doors cost?
There are a number of elements which determine the price of your windows/doors. Each one of our products is custom built to the specifications of your home, as every home is unique, so is every quote. To give you an accurate price on the installation, one of our Designer Consultants will visit your home to carry out a thorough inspection before we give you a tailored quote. All quotes are of course free and without any obligation.
How long will my windows and doors last?
All of our windows and doors are manufactured to extremely high standards meaning they will last for many years to come. In addition to this we offer a comprehensive 10 year guarantee on our products. Although we give you a free guarantee we have found our products to outlast the period of 10 years and more.
Does Green kite have an insurance backed guarantee?
Yes, as part of the dedicated service to our customers we do offer an insurance backed guarantee to cover the entire 10 year period. Green Kite is also fully certified and a registered member of CERTASS and other building regulations. You are fully protected on your installation no matter how big or small the work maybe. To give that added peace of mind we are also members of GGFi.
Can you help me spread the cost of my installation?
We offer a range of flexible payment options through Green Kite’s panel of Payment Plan Providers to make your home improvements more affordable. Please read ‘Payment Options’ for more information or if you wish, you can arrange for one of our Designer Consultants to discuss your requirements in more detail. We specialise in tailoring a payment plan according to your individual circumstance so it works perfectly for you.
How long does the installation take?
Depending on the type of work, we generally advise you to allow at least one to two days, but this is dependent on the number and type of windows and doors you choose. If scaffold is required on a window installation we anticipate between two to three days. For a garage door, a residential door or smaller installation it normally takes up to a day. Please ask our designer consultant for more details.
How long does it take for you to come and begin installation after my order is placed?
We will provisionally book your installation in for between three to four weeks from the day your order is placed. We will call you at regular intervals to provide you with an update and guide you step by step throughout. Where customers are wanting a priority installation this can be arranged but please discuss your requirements at the time of placing your order with our Designer Consultant.
Do you take all off the old items away after installation is completed?
As part of our all-round package and service we remove and dispose of all old items and materials that are no longer of use. Together with this we clean down where work has been carried out.